Menu

You will have access to all the functionality you require from the Menu bar. This is accessed by clicking on your initials in the blue circle in top right hand corner of the screen.

Change Password

Your password must be a minimum of 8 characters and contain atleast one of each of the following 1 x Capital letter, 1 x Lower-case letter, 1 x Number and 1 of the following special characters ~!@#$%^&*()_+-?=

To change your password, click on Edit your profile. Enter your new password twice and click Submit to confirm.

Edit Profile Details

To ensure that your booking preferences are transmitted with the booking, please update your profile accordingly. To change personal information in your profile, click on Edit your profile. On the Edit Your Profile screen, make the required changes and click Submit to confirm your changes. Your profile will now be updated and all accommodation bookings will contain this information.

Forgotten Password


If you have forgotten your password, click forgotten password on the login screen.

You will need to enter your email and click Send Password. A randomly generated password will then be sent to your email address. Once you have logged in you can then change this password to be something more meaningful to you by accessing the Edit your profile link.

Adding Team Members


You can register travellers from your company by clicking Add team member from the Dashboard.

Save time and save your credit card details securely in your profile so you don't have to enter them each time you book. We are PCI DSS compliant. Transactions are processed via eWay payment gateway.

If you are part of a company and want to make a card available for all company members to use, contact The Hotel Network and we can add this for you. The card details are kept secure and bookers will not the see the details corporate@hotelnetwork.com.au

Search for Accommodation


You can search for accommodation by location or by hotel name.

As you start to type in the location or hotel name the system will present a number of options for you. Click on the option you require.

Select the Check In and Check Out dates for your booking by clicking on the calendar icons.

If you are booking for yourself, click Search for accommodation

If you are booking for yourself and/or other travellers click Select Travellers

If you clicked Select Travellers the Traveller Search boxes will appear.


To select the travellers, type in the surname or login of each traveller and click the Search icon. The traveller name will appear in the Found box.

Click on the name to select the traveller/s you want, this will move the name to the Selected box.

Don't forget to select yourself if you are travelling as well.

Accommodation Search Results


A list of accommodation options will appear that match your selection criteria. Your selection criteria will appear at the top of the screen in the navy blue panel.


If you want to change your search criteria click Search Again to return to the original search screen.

If you want to expand all the results click the + symbol next to the Search Again button

Click on the Hotel Name to view the room types available.

Click on the Calendar to the left of the Total Cost to view the rates per day.

Click on the Room Type Name to view the property and room type details.

Click Book Now to book the room or Return to Search Results at the top of the screen.

You can further refine your search by using the Filter options on the left-hand side.

Booking accommodation at a Book Now Hotel

1. To book accommodation, click Book Now from the initial Search Results screen or on the Hotel Details screen.

2. A booking form will display the details and costs for your booking together with your profile information.

3. To make the booking, click on Submit Booking.

4. Select a credit card for payment or enter new card details.

5. Click Submit Card. Your card will be charged 72 hours prior to your check in.

6 . You will receive a confirmation email from THN advising all booking details.

Book accommodation for other travellers

If you selected other travellers on the initial search screen, booking forms for each traveller you selected will appear once you click the Book Now button.

You can click on each form to display the details, then click Submit Booking to book the rooms for all travellers.

Cancel a Booking

1. Click on the Booking Manager menu item.

2. A list of all your Future bookings will appear

3. Click the Cancel button next to the relevant booking.

4. Describe the reason for the cancellation and click on Submit.

5. An email will automatically be sent to the hotel to cancel the entire booking. The booking will be removed from your Guest History details.

6. You will receive an email to confirm the cancellation.

 

Bulk Cancellation

1. Go to the Booking Manager

2. Search for the bookings you need to cancel and select them by clicking the check box above the star rating

3. Click Cancel Booking on one of the bookings, a pop up will appear listing the bookings you are cancelling. Click Confirm

4. The  cancellations will be created in the THN system and you will receive an email to confirm.

View Past Bookings and Provide Feedback


1. Click on the Booking Manager menu item.

2. A list of all your Future bookings will appear, click on Past. A list of all your Past bookings will appear.

If you would like to provide feedback on a property, click on the Add Feedback link. Enter your comments and click Submit. THN will use this information when assessing properties for future contracts.

 

Booking Report

1. Click on the Booking Manager menu item.

2. A list of all your Future bookings will appear, scroll to the bottom of the page and click the arrow icon to download a list of all your future bookings into an excel file

2. Click Past, a list of all your Past bookings will appear, scroll to the bottom of the page and click the arrow icon to download a list of all your past bookings into an excel file